Wednesday, October 8, 2008

Dear Henry- A Self Conducted Exit Interview

Work History/Experience:
I have been working for you as an employee for about a year and a half, and at this property for over 2 years. I am the front desk employee that has been here the longest, makes the most, and the one who succeeds in customer service time and time again. I am the employee that the managers over me claim they will miss. The one who gets along with every other employee. The one which guests believe I will be/ and have been an excellent employee wherever I go. I’ve called in sick under your employment once, and been a few minutes late twice. I am the employee that gave a two weeks notice, and have actually fulfilled it.
Were you satisfied with this company's merit review process?
The review took place 9 months after it should have, for which you apologized for it taking so long. During our review you offered five different times- that if I wanted to quit- to give at least a weeks notice. During our review you pointed out only mistakes I had made, and my lack of follow-thru; and no successes. During our review you mentioned I was the team member with the worst customer service skills. Which was in comparison to those who have since; walked out, text quit hours before their shift, quit then were rehired then quit again, argued with you, and fired for lying to you. I have never done any of those things. You didn't offer me a raise. I can only deduce this is because I already make more than any other front desk employee.
What would you change about your job?
I would want to see those that deserve much credit for going above and beyond actually appreciated with more than a positive comment. I would want to see you much more organized and cleaning up your own office, not the manager under you keeping it organized for you. I would want to see you care more for employees and be less focused about how much you can make if you didn’t have one of them. I believe the staff directly over me did the best they could with the little they had.
Do you have any tips to help us find your replacement?
I don't care who works for you from this point forward; as you've proved obvious your not expecting excellence, your just aiming for your own wealth. Since you said that someone with a masters degree and previous experience with Red Lion is over qualified- no.
Any additional comments?
I am not excited about the fact that you will now profit from my leaving. About 35 bucks extra a month. Perhaps that can go to the mattresses many years old, the pool that’s now been closed over 3 months for maintenance issues, the wireless internet that rarely connects, the internet support team that rarely is able to assist us, the 18,000 camera system you put in, that can only be viewed in present time, but not for review, or crimes committed. Thank you for teaching me that with the pursuit for money; nobody else or anything matters. That you can remodel and refurbish things for dirt cheap- but that you get what you pay for. That people will work for very little- but hate their job. Thank you for proving to me that thru the challenging and terrible circumstances, leaving here for the last time is a much greater step towards success; than remaining an employee here.

PS: These are thoughts I feel better to ONLY reflect on- plus we don't have a work employee printer. I think it healthier and unneccessary for him to actually read this- only because I don't think it would change anything anyway. Thanks to those that read my blog- if you leave a comment- please include your name.